Privacy policy

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Third-Party Service Providers 

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers that assist us in operating our website, processing payments, fulfilling orders, delivering products, providing customer support, conducting analytics, and improving our services. Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services. Payment information is processed securely by Shopify Payments, Stripe, PayPal, or other payment providers we may use from time to time. We do not store or have access to your complete payment card information. To fulfill and deliver orders, we may share your name, shipping address, email address, and telephone number with shipping and logistics providers such as UPS, DHL, USPS, FedEx, national postal services, and other courier companies. We may also use analytics, advertising, and marketing services, including Google, Microsoft Analytics and similar tools, to understand website traffic, improve user experience, and promote our products. These service providers are authorized to use your personal information only as necessary to provide services on our behalf and are required to maintain appropriate safeguards to protect your information.

Legal Basis for Processing 

Where the General Data Protection Regulation (GDPR) applies, we process your personal information on one or more of the following legal bases. We process your information when it is necessary to perform a contract with you, including processing and delivering orders, providing customer support, and managing your purchases. We process information where necessary to comply with legal obligations, including tax, accounting, fraud prevention, and regulatory requirements. We may also process information where it is necessary for our legitimate interests, including website security, fraud prevention, business analytics, service improvement, and operational management, provided that such interests do not override your rights and freedoms. Where required by law, we process personal information based on your consent, including certain marketing communications and non-essential cookies. You may withdraw your consent at any time.

Data Retention 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our products and services, processing transactions, delivering orders, maintaining customer records, and complying with legal obligations. Order and transaction records may be retained for the period required under applicable tax, accounting, and commercial laws. Information used for marketing purposes will generally be retained until you unsubscribe, withdraw your consent, or request deletion, unless a longer retention period is required by law. When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

 

International Data Transfers 

Because we serve customers internationally, your personal information may be transferred to, stored, or processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Such transfers may occur through our use of Shopify, payment processors, logistics providers, cloud service providers, analytics platforms, and other business partners. Where personal data is transferred outside the European Economic Area (EEA), we take appropriate measures to ensure that your information remains protected in accordance with applicable data protection laws, including the use of adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms where required.

 

Your Rights Under GDPR 

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you have certain rights regarding your personal information. Subject to applicable legal limitations, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, request restriction of processing, object to certain types of processing, request portability of your data in a structured and commonly used format, and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

Your Rights Under California Privacy Laws

If you are a resident of California, you may have certain rights under applicable California privacy laws. These rights may include the right to know what personal information we collect, use, disclose, or share, the right to request deletion of personal information, the right to correct inaccurate information, and the right to limit certain uses of sensitive personal information where applicable. We do not sell your personal information to third parties. We will not discriminate against you for exercising any privacy rights granted by law. California residents may submit privacy-related requests using the contact information provided in this Privacy Policy.

 

Reviews

If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

For More Information

If you have any further questions about our Privacy Policy, the information that we have collected from you online, the practices of this site, your interaction with this Website or to correct and/or change contact information, please contact us at: info@zeuslasers.com